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Sherpa



Guaranteed on Board™
from Sherpa Pet Group

As avid pet lovers and enthusiasts, the Sherpa Pet Group wants to ensure that you and your pet travel comfortably and with peace of mind, so we have introduced Guaranteed on Board™.

For years we have heard from you about your concerns and worries of flying with your pet in an airliner’s cabin. We also know that you find carriers marked "airline approved,” but the small print still leaves you guessing if you have the correct carrier for the airline you have selected.

We have worked with major airlines to bring you this exciting program that will provide you with all of the information you need to ensure an easy, hassle-free trip with your pet.

The Guaranteed on Board™ program outlines all of the steps you will need to take before traveling with your pet so you can be sure that your pet and its carrier are compliant with the airline rules and regulations. Should you be denied boarding due to your carrier, Sherpa Pet Group will refund the cost of your airline flight and your pet airline travel fee - GUARANTEED!

Get Started Now!
Terms & Conditions Listed Below
Click Here for a List of Airline Compliant Carriers (*Please note, only NWA accepts carriers in small, medium, and large; Southwest Airlines accepts carriers only in small; all other airlines accept only small and medium sizes). Visit www.sherpapet.com for additional carrier specifications.

To begin, click on your airline logo below.






The Sherpa Pet Group Guaranteed on Board™ program is designed to ensure that you and your pet travel comfortably and hassle free. If you follow the guidelines below and are denied boarding the aircraft with your pet, Sherpa Pet Group will refund the cost of your individual flight and your airline pet travel fee.

This program is subject to the following:

  • You have filled out all the information on the Guaranteed on Board form truthfully and accurately - if not, this offer is void
  • If you and your pet are denied boarding the aircraft due to any issues other than those related to the carrier, this offer is void
  • If your pet is viewed as a threat to the safety of you, itself or others, this offer is void
  • If the information that was filled out and submitted is not accurate, this offer is void
  • If you fail to arrive at the gate on time and are denied boarding, this offer is void
  • If the carrier that you are using is damaged, in poor repair or condition, this offer is void
  • If the safety of your pet is in question due to non related carrier issues, this offer is void
  • If you are over the limit for carry-on baggage and are denied boarding, this offer is void
  • If the flight is cancelled or you voluntarily decide to not take the flight, this offer is void

To submit a claim for the program you will need to have the Guaranteed on Board™ form filled out and signed by the gate agent stating the reason the carrier was not allowed on the flight.

The form will need to be sent to the Sherpa Pet Group, LLC offices for verification and review. Claims will take up to 4 weeks for refund. For any additional questions call customer service at 973-625-5900