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Sherpa



SPG in the community

Sherpa Pet Group understands the importance of giving back and regularly sponsors the efforts of nonprofit groups that create awareness and raise funds for animals in need. Click here for further information on these worthy causes. 


Welcome to Guaranteed on Board with Continental Airlines! Sherpa Pet Group has partnered with Continental to ensure that you will not encounter any delays or complications when flying with your pet. Here's how it works...

1. Fill out the form below with your flight information and details to ensure that you are compliant with Continental flight requirements.

2. Print your Guaranteed on Board Certificate and bring with you to the airport and present to the boarding agent.

3. If you are denied boarding due to the carrier that you are using to transport your pet, SPG will reimburse you for the cost of your flight.

Personal Information

Flight Number
Flight Number 2
Flight Number 3
DateClick Here to Pick up the date
Passenger's Full Name
Phone Number
Email Address
Pet(s)' Name(s)

Trip Details


Between the 50 United States
  • Accepted on most domestic flights within the United States
  • Pets are not permitted on flights to and from Hawaii
  • No carry-on pets to/from Guam on flights operated by Cape Air dba Continental Connection
  • For travel outside the U.S. with an in-cabin pet, contact Continental Reservations: 800-525-0280
Final Destination (Departing)
Final Destination (Return)
Have you checked the arrival country's requirements?

Pet Information


If you are traveling with more than one pet, they must be of the same species, must travel in the same carrier and weigh less than 20 pounds total (both pet(s) & carrier combined).
Type of Pet
Number of Pets
Pet 1 Weight
Pet 2 Weight (if applicable)
Pet 1 Height
Pet 2 Height (if applicable)
  • All pets must be a least 8 weeks old to travel.
Pet 1 Age
Pet 2 Age (if applicable)
Has your pet traveled on an airline before?
Continental Airlines requires a pet transportation charge of $125.00 USD each way
Have you booked your pet with reservations?
  • Book your pet's reservation early. There are limits to the number of pets allowed in the cabin.
  • Pets may be carried in lieu of a carry-on bag
  • Charges are payable at the airport and the passenger must show the pet travel fee receipt at the departure gate.
  • Pets traveling on-board with passenger must check in at the ticket counter. No curbside or self-service check-in is permitted. Allow extra time beyond the normal check-in guidelines, but no more than 4 hours prior to your flight time.

Carrier Information

  • One carrier per passenger
  • Only one pet kennel per ticketed passenger may be accepted for travel in the cabin. The kennel may contain two (2) dogs or two (2) cats but they must be the same species, at least 8-weeks old, and the pet and container can weigh no more than 20 lbs. combined.
  • One (1) pet per passenger permitted
  • Only one (1) pet per flight is allowed in front cabin (select aircraft only)
  • Four (4) pets permitted in Economy cabin on all Continental Airlines, Continental Micronesia, Continental Express & Continental Connection (except flights operated by Cape Air) flights
  • One pet per flight is allowed in Economy cabin for Continental Connection flights operated by Cape Air to/from San Juan, PR and within the state of Florida
  • Pets are not permitted on flights operated by CapeAir dba Continental Connection to/from Guam
  • Pets are not permitted in BusinessFirst cabin of Boeing 757, 767 or 777 aircraft
  • Customers travling with pets may not be seated in the bulkhead or an emergency exit row
  • Two (2) pets allowed in one bag with a combined weight of 20 lb. (including the bag/carrier) and must be at least 6 months or younger
  • Pet must be able to stand, turn around and lie down in the carrier
Which Sherpa carrier will you travel with?
Style Number
Total weight of your pet(s) and carrier?
Do you have Health Certificate?
  • Carrier must fit completely beneath and stay under seat for the duration of the flight
  • Pet must travel on same flight as owner
  • Pet may not be removed from the carrier at any time while on-board the aircraft
  • Health certificate recommended within 10 days of travel for domestic destinations

Terms & Conditions


The Sherpa Pet Group Guaranteed on Board™ program is designed to ensure that you and your pet travel comfortably and hassle free. If you follow the guidelines below and are denied boarding the aircraft with your pet, Sherpa Pet Group will refund the cost of your flight and your pet travel fees.

This program is subject to the following:
  1. You have filled out all the information on the Guaranteed on Board form truthfully and accurately - if not, this offer is void
  2. If you and your pet are denied boarding the aircraft due to any issues other than those related to the carrier, this offer is void
  3. If your pet is viewed as a threat to the safety of you, itself or others, this offer is null and void
  4. If the information that was filled out and submitted is not accurate, this offer is void
  5. If you fail to arrive at the gate on time and are denied boarding, this offer is void
  6. If the carrier that you are using is damaged, in poor repair or condition, this offer is void
  7. If the safety of your pet is in question due to non related carrier issues, this offer is void
  8. If you are over the limit for carry-on baggage and are denied boarding, this offer is void
  9. If the flight is cancelled or you voluntarily decide to not take the flight, this offer is void

I have fully read the details of the Sherpa Pet Group, LLC Guaranteed on Board™ program and understand the terms of conditions related to the recovery of my airline ticket costs and my pet's travel cost(s). In the event that I am denied boarding, I am aware that I will need to have the Guaranteed on Board forms filled out and signed by the person that is denying my entry.
User Agreement I Agree to the Above Terms & Conditions